Faq

We do not recommend under 15 year olds visit

9 and up to 12 yr: Can be admitted to the Scream Park when accompanied by an adult. Please note - at least one adult MUST accompany them per Scare Attraction!

From 13 to 14 yr: Can be admitted to the Scream Park and Haunts when accompanied by an adult - per child or group. Adults do not have to enter the haunts. 

15+: Can enter on their own.

Yes, for groups of 8 or more booking tickets in advance. Please visit the ticket page.

Yes, all of our attractions feature flashing lights, strobes and special effects. There is also a high level of smoke effects in some of the attractions. If you have any conditions that may be affected by these factors, we strongly advise against visiting!

 

No, but carers, with proof of a carer certificate enter free of charge. Visit here for more information.

Yes. We have disabled toilet facilities.

No, with the exception of certified trained guide dogs.

If you did not receive your confirmation email or tickets, please check your junk and spam folders, as at times emails can automatically be sent here!
During busy periods it can take up to 24 hours to receive your tickets if after this time you still do not see your confirmation email and/or tickets please contact us.

Yes. All the haunted attractions involve live actors, many of whom are considered to be the best scare actors in the UK!

Outside take as many photos as you'd like with roaming characters. While inside the Haunts, recording devices and photography is strictly prohibited. 

Small bags are permitted, all bags will be checked on arrival, we do not have lockers on site.

Do not bring alcohol or liquids (perfume, vape juice etc) on site as it will be removed. If you have medication please contact our visitor experience team prior to your arrival. 

No - All food & retail units only accept card and contactless payments 

Our attractions are the same as previous years, with added caution in place from the actors due to COVID-19, however this will vary from actor to actor.The builds/spaces remain the same and the Government guidelines currently in place allow us to give the same great show, we did two years ago.

In terms of backstage, All actors have lateral flow testing, daily. In terms of makeup and costume everything is washed/steamed/sprayed daily. (After operational evenings).